Surpass the Expectations
For Veolia Transport, there is nothing more important than passengers’ comfort, safety and time. Veolia Transport respects that each passenger is a unique individual. With more than a century’s experience in managing transport services for the public, the company aims to go above and beyond expectations and offer what customers really want and deserve.
Veolia Transport does this by bringing public transport closer to travellers’ needs. The company bases its corporate culture on customer satisfaction - taking good care of customers and being ready to listen and adjust. The highest possible customer satisfaction will lead to an increase in the use of public transport, which in turn will lead to a better environment for everyone.
New Service Ideas include:
Bicycle storage on buses in the Netherlands
- A toll-free number for updated travel information on certain commuter train routes in Stockholm, Sweden
Coffee being served on board the metro in Stockholm
Community projects in France – “I’m a Good Sport in Transport,” promoting a positive image of public transport among youth to curb fraud and vandalism in the public transport system
SMS messages with travel information sent directly to subscribers’ mobile phones
Last updated: 27/05/2007